shop info & FAQs

SHIPPING

do you ship internationally?

Yes!  I am shipping worldwide, except for the UK (see below) and countries on the USPS service suspensions list.  If you don't see a shipping option for your country during checkout, please email me or use the contact form.

I am not shipping to the UK due to the complexities with the UK's VAT collection process.  I am super sorry if you are in the UK and wanted to order!  My monthly patreon prints & stickers are available to ship to the UK if you want to check that out instead :)

 

international customs fees/duties/taxes

Please understand if you are an international customer, you are responsible for paying any customs fees, taxes or duties once the package reaches your country.  International packages often clear customs no problem, but if the package is held at customs this is the buyer's responsibility.

Pretty please keep an eye on the tracking for your order.  I also suggest you add your phone number to your shipping info so your local post office can contact you if needed!

For EU customers, please read the VAT Notice before ordering.

 

how long will it take for my order to arrive?

I typically pack and ship orders in 5 business days.  However, it may take up to 8-10 business days for me to pack and ship your order depending on the quantity of orders I have to pack.  Thanks for your patience and understanding! 

Once I drop the order off at the post office, US orders may take up to 1-2 weeks to arrive and international orders can take 2-6 weeks.  It will likely arrive earlier, but USPS often experiences delays and sometimes things get lost and need a little time to find its way to you.

Please reach out to me via email if you are still missing your order and I can help try to track it down for you!  The cheapest sticker shipping option will not have tracking, so please keep that in mind when ordering.

 

what shipping methods do you offer?

For sticker-only orders:  I offer affordable untracked shipping (your order will ship via USPS in an envelope).  

 

For other orders:  Orders with prints, stationery, or other merchandise will ship in rigid mailers via USPS tracked mail.  The default shipping option is USPS Ground Advantage for US orders (expected delivery in 2-5 business days).  Faster shipping may be available depending on the contents of the order.

 

If your package is stolen or lost by the postal service, it is your responsibility as a customer to file a claim with the USPS. Unfortunately, I am unable to provide a replacement or refund as these incidents are beyond my control and financial means.  Thank you for your understanding!

 

PACKAGING/SUSTAINABILITY

how will my order be packaged?

All orders are packaged plastic-free!  Art print orders are wrapped in a protective sleeve with backing board to prevent bending.  Most orders will be shipped in a rigid flat mailer.

 

can I recycle the packaging from my order?

Yes!  Almost everything I use to pack orders with is curbside recyclable.  I pack most products in glassine bags (looks/feels like wax paper) which are recyclable.  I may use washi tape to secure items, and depending on your local recycling program, you may not be able to recycle this.  I recommend you reuse if possible :) 

 

RETURNS & EXCHANGES

All purchases are final! Please note that I do not offer returns, refunds, exchanges, or cancellations before placing your order.

 However if you have any issues with your order, please reach out to me via email and I will do my best to make the situation right!

 

OTHER

can I put your stickers in the dishwasher?

Yes!  However I recommend handwashing if you want the stickers to last a longer time.  Glossy stickers are waterproof, dishwasher-safe, and UV-resistant.  Matte stickers are waterproof and dishwasher-safe.

 

do you offer wholesale or bulk ordering?

Yes!  Please reach out to me via email if you are interested in purchasing products in large quantities.

 

if you have other questions, please email me via the contact form!